Terms and Conditions

Prices

• All products are priced in Singapore dollars (SGD). The prices of Xenium online products do not include taxes and duties, delivery mode of ocean freight or air freight charges to overseas destination or any other additional charges (VAT, Goods And Services Tax (GST), etc) incurred at the destination's country.
• The product prices listed excludes Singapore Goods and Services Tax(GST).
• While all attempts are made to ensure that product prices and information are accurate, product prices listed are subjected to change without prior notice.
• We reserve every right to amend inaccurate pricing and information in the event of a mistake.
• All orders are subjected to stock availability.
• All orders placed will be subjected to acceptance by Xenium. All orders will be reviewed and personally processed by Xenium appointed sales person. If items that you have requested are not in stock, we will contact you via your contact number or by email.
• As all orders are subjected to a 50% down payment upon confirmation and balance full payment upon receiving of goods. - All sales shall not be concluded between you and Xenium until full payment is received.
• After orders that have sign and confirmed Xenium regrets that any cancellation of goods made will incur a cancellation fee of 50% of the total cost or due to goods that done to stage.

Status of Order and Delivery of Order

• You can check the status of your order and delivery with the appointed sales person directly or alternatively email us at sales@xenium.com.sg
• When your order has been confirmed, you will have to sign a confirmation order and email to us.
• Ocean freight require 10 - 15 days to reach Singapore. Air Freight will cost additional and require 3 to 5 days to arrive in Singapore.
• Deliveries will be made only on working days. We apologize that there will be no deliveries made on Saturdays, Sundays and Public Holidays.

Product Guarantee

Guarantee are subject to the individual gifts which may covers any manufacturing defects within 1 month from the date of purchase. Upon successful verification of proof of defects, Xenium will do replacement of defect gifts or products (without logo print or with printed box). We will not replace gifts subject to normal wear and tear.

By accessing, browsing and/or using Xenium online, you agree to be bound by the Terms and Conditions set forth and to comply with all applicable laws and regulations.